Privacy Policy

Last updated: August 2026

1. Data Controller

The data controller responsible for personal data processed through nertz.it.com and related nertzit services is:

nertzit OÜ
Registered office: Haapsalu mnt 92, Papsaare küla, Pärnu, Estonia
Activity code: EMTAK 62101 (Programming)
Contact: nertzit@mail.ee

2. Scope of This Policy

This Privacy Policy applies to visitors to nertz.it.com, prospective and existing clients (real estate agencies, property developers and independent agents), and other individuals who contact nertzit in connection with our web development services across Estonia, Latvia and Lithuania. Where nertzit builds a website for a client, that client — not nertzit — is typically the data controller for personal data collected through the finished website (e.g. its visitors' enquiries); nertzit acts as a data processor for such client-owned data under a separate service agreement. It does not apply to third-party websites linked from our site, which maintain their own privacy practices.

3. Data We Collect

Depending on how you interact with nertzit, we may collect:

Identity & contact data: name, company/agency name, email address, phone number, country.
Enquiry & project data: details you share about your agency, development project or website needs when requesting a quote or consultation.
Client project data: content, branding assets, listing feeds or credentials a client provides to us so we can design, build or maintain their website — processed strictly on that client's instructions.
Contract & billing data: details needed to agree, invoice and administer a service engagement.
Technical data: IP address, browser type, device information, pages visited and referral source on nertz.it.com, collected via cookies and similar technologies.
Communications: messages sent through our contact forms, email or support channels.

4. How We Use Your Data

To respond to enquiries and consultation requests submitted through our contact forms or support channels;
To prepare quotes, proposals and scopes of work for prospective agency, developer or agent clients;
To design, build, host and maintain websites and digital tools on behalf of our clients, strictly per their instructions;
To administer contracts, invoicing and ongoing Care & Growth retainers;
To send service updates, and — only with consent where required — marketing communications;
To comply with applicable Estonian, Latvian, Lithuanian and EU legal obligations;
To analyse aggregated, non-identifying usage trends on nertz.it.com to improve our own site.

5. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we rely on one or more of the following legal bases: performance of a contract or steps toward one (e.g. handling an enquiry), our legitimate interests (e.g. platform security, service improvement), your consent (e.g. optional marketing or analytics cookies), and compliance with legal obligations.

We do not sell personal data. We may share data with:

Service providers who host, secure or support our own website and tools (e.g. cloud infrastructure, analytics, email), under appropriate data processing agreements;
Subcontractors or specialist freelancers who assist in delivering a client project, bound by confidentiality and data protection obligations;
Third-party platforms a client asks us to integrate with (e.g. a listing feed, CRM, or booking tool);
Professional advisers (e.g. auditors, legal counsel) bound by confidentiality obligations.

7. Cross-Border Baltic Transfers

Because nertzit operates across Estonia, Latvia and Lithuania, your data may be processed by team members or systems located in any of these three EU/EEA countries. As all three markets sit within the EU, such transfers occur under the same GDPR protections as processing within Estonia. Any transfer outside the EU/EEA, should it become necessary, will be subject to appropriate safeguards such as Standard Contractual Clauses.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal, accounting or reporting obligations, or to resolve disputes. Account and enquiry data is generally retained for the duration of your relationship with nertzit plus a limited period afterward, after which it is deleted or anonymised.

9. Your Rights Under GDPR

If you are located in the EU/EEA, you have the right to:

Access the personal data we hold about you;
Request correction of inaccurate or incomplete data;
Request erasure of your data, subject to legal exceptions;
Object to or restrict certain processing, including direct marketing;
Request data portability in a structured, machine-readable format;
Withdraw consent at any time where processing is based on consent;
Lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or your local supervisory authority.

To exercise any of these rights, contact us at nertzit@mail.ee. Where your data was collected via a website nertzit built for a client, please also contact that client directly, as they are typically the data controller for their own site's visitor data.

10. Cookies

nertz.it.com uses cookies and similar technologies to operate the site and, with your consent, to measure performance. Full details, including how to manage your preferences, are set out in our Cookie Policy.

11. Security

We apply appropriate technical and organisational measures — including encryption in transit, access controls and regular reviews — to protect personal data against unauthorised access, loss or misuse. No system is completely secure, and we encourage users to safeguard their own login credentials.

12. Children's Privacy

nertzit's services are business-to-business in nature and intended for individuals aged 18 and over acting on behalf of a company, agency or professional practice. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or the expansion of our services across the Baltic states. The "Last updated" date above indicates when this policy was last revised. Material changes will be highlighted on our website.

14. Contact Us

Questions about this Privacy Policy or our data practices can be sent to:

nertzit OÜ
Haapsalu mnt 92, Papsaare küla, Pärnu, Estonia
Email: nertzit@mail.ee

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